Patient satisfaction- An important Health Policy Issue

Abstract

Patient satisfaction is an important and commonly used indicator for measuring the quality in health care. Patient satisfaction affects clinical outcomes, patient retention and medical malpractice claims. It affects
the timely, efficient and patient centric delivery of quality health care. Patient satisfaction needs to taken as an effective measure of the success of both doctors and hospitals alike. This fact is being recognised by physicians of all specialties – dermatologists, orthopedicians and emergency physicians all alike.